FAQ's

Q: How hot are Pepper Nectar Brand Hot Sauces?

A: See each products description for the heat scale. In terms of the Scoville Scale, all of our sauces are considered "mild" which means they fall below 100,000 Scoville Heat Units (SHU). Other "mild" hot sauces in the chili pepper community are Tabasco, Cholula, Louisiana, Crystal, and Sriracha; for example. Although a little spicier than the sauces we've just listed, we're not about causing extreme pain so if you're looking for a top of the index, fiery inferno, our sauces probably aren't going to be a good match for you. 

 

Q: Should I refrigerate your sauce once I've opened it?

A: Yes. Refrigeration helps preserve the shelf life and flavor quality, especially for those who don't fly through it like we do.  

 

Q: How long is a bottle of Pepper Nectar good for?

A: Way longer than it'll take for you to use it up! If stored properly, our shelf life is 2-years from the time you open the bottle. 

 

Q: When are online orders fulfilled & shipped?

A: Hot Sauce - Orders placed Monday-Friday before 12PM (EST) will be fulfilled and shipped out the same day. Orders placed Monday-Friday after 12PM (EST) will be processed and shipped on the next business day. Saturday and Sunday orders will be processed and shipped the following Monday.

Apparel & Accessories - Order fulfillment varies with apparel and accessory purchases as these items are housed with our print partners. Please allow up to 7 business days for processing of these items (typical processing time is 1-3 business days). Once processed, shipping takes anywhere from 2-4 business days pending the delivery location.

Please note that holiday shipping schedules may conflict with all order fulfillment schedules. Fulfillment and shipping delays may also occur due to Covid-19 restrictions.

 

Q: What's up with shipping?

A: We currently ship to the United States and Canada. We partner with USPS for domestic shipments and DHL for orders going to Canada. Shipping charges will be applied during checkout and are calculated based on the weight and destination of your order. Although we can't afford to give you Free Shipping like Amazon (or other Behemoths), the good news is that our little store is powered by Shopify which gives us the benefit of their shipping discounts that we then pass down to you. These discounts are already built into your shipping rate and are up to 25% off retail.  

 

Q: Who created your legit branding?

A: Creative minds make the world go around. Our brand design, and a lot of the rad imagery you see on this site, is all thanks to the creative team at Hype Group located in St. Petersburg, Florida. Give them a follow @hypegroup or connect with them on the webby-web

 

Any other questions? Email: peppernectarhelpdesk@gmail.com